vRealize Automation (vRA) 7.x Remote Console Issue

Posted on 10th July 2017 in VMware

I experienced this issue when working on a particular platform, it was a weird one so thought I would document it.

The issue:
When trying to remote console to a VM using the vRealize Automation (vRA) web portal it would fail with the message…

Cannot establish a remote console connection , verify that the machine is powered on if the server has self-signed certificate, you might need to accept certificate, then close and retry the connection.

This was a weird one as it was not an issue in any of the lab environments I was running on the same version, nor was it an issue on the existing vRealize Automation (vRA) 6.x in the same environment. It appears to affect any vRealize Automation (vRA) 7 version such as vRealize Automation (vRA) 7.0, vRealize Automation (vRA) 7.1, vRealize Automation (vRA) 7.2 and vRealize Automation (vRA) 7.3.

Multiple steps had been taken to diagnose, including putting everything on the same vlan as the vSphere hosts (bypassing firewalls & load balancers etc) but no matter what I did the issue remained.

The fix:
The fix was an undocumented timeout setting provided by the VMware engineering team. The default timeout setting is 10 secs (10000 ms).

Edit the /etc/vcac/security.properties file on the vRealize Automation appliance(s).

Add the below line to the end of the file and save.

consoleproxy.timeout.connectionInitMs=20000

Then restart the vcac service: service vcac-server start

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